Cyberon: Your Partner in IT Service Management
IT Services Management
IT service management (ITSM) encompasses the full spectrum of activities—guided by policies, organized into processes, and supported by procedures—that an organization performs to design, plan, deliver, operate, and control IT services provided to customers.
Unlike technology-focused IT management approaches such as network management and IT systems management, ITSM adopts a process-oriented approach, emphasizing customer needs and IT services over IT systems. This approach also focuses on continual improvement.
Adhering to ITSM best practices (such as ITIL and ISO 20000) enables organizations to run sustainable and profitable businesses.
Cyberon provides expertise to equip companies with ITSM knowledge and ensure efficient implementation, helping your organization thrive in today’s competitive landscape.